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Frequently Asked Questions

PRINT ORDERS Shipping Notice: Orders for print magazines placed between December 21 to January 3 will be shipped out by the first week of January 2021 at the earliest.

See our FAQ Page for more information.

How do I pay for my order?
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We currently accept three methods of payment:

PayPal Checkout. When you proceed to the checkout page, click the gold button labeled accordingly. Your payment will be instantly processed via PayPal and your order will be fulfilled immediately.

Direct Bank Transfer. You may deposit your full, exact payment to any of the following:
1. Philippine National Bank (PNB)
Account Name: Off the Grid Publishing, Inc.
Account Number: 1702-7000-7547

2. Banco de Oro (BDO)
Account Name: Off the Grid Publishing, Inc.
Account Number: 0064-5801-2085

Once done, send proof of payment (i.e a photo of the deposit slip, or screenshot of the successful bank transfer) to orders@gridmagazine.ph, along with your Full Name and Order ID. We will send you an email to confirm proof of payment and shipping timeline.

Note: Please settle payments within seven (7) days of ordering from the Store.
Local Pickups. Send us a message at orders@gridmagazine.ph with the subject title ‘Local Pickup’ to schedule and coordinate details.

How much is the shipping fee?
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Shipping fees may vary depending on location and total package weight.
Our current rates are as follows:

Packages under 3kg: PHP100 within Metro Manila; P260 for provincial addresses nationwide

Packages over 3kg: PHP100 base rate + PHP30/kg in excess within Metro Manila; PHP260 base rate + PHP90/kg in excess for provincial addresses nationwide

Do you ship overseas?
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The delivery of physical copies outside the Philippines is currently on hold. We request that all international buyers send us a message at orders@gridmagazine.ph for a quotation and shipping timeline. Kindly include the following information:

1. Customer Name
2. Intended Order/s
3. Shipping Address
4. Contact Number

Our team will be sure to contact you through the details provided once international shipping operations have resumed and your order has been dispatched. For more info, please see our International Orders section.

How long will it take for my order to arrive?
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Processing and delivery times may vary depending on location and method of payment.

Within the Philippines

Payments made via PayPal are processed immediately and shipped as soon as possible. Payments made via bank deposit are processed and shipped upon the receipt of proof of payment (see instructions in the “Payments” section below).

Due to restrictions posed by the Covid-19 pandemic, delivery times have been impacted in certain areas within the country. See our Shipping Updates section for more information.
International customers are asked to send us a message at orders@gridmagazine.ph for a quotation and shipping timeline. See our International Orders section for more information.

NOTE: Shipping and handling is fulfilled by third party couriers. The shipping times noted serve as guides and may change depending on forces beyond our control. While we cannot guarantee exact dates, please rest assured we do our best to get your packages delivered as quickly and efficiently as we can.

Is there a way to track my order?
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Our team will send you an SMS (using the number you’ve provided) once your order has been dispatched. A tracking number will also be sent, which you may key in at this Tracking Page for updates.

For other concerns, feel free to send us a message at orders@gridmagazine.ph.

Can I change the details of my order?
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Once an order is placed, all details are considered final. In the event that you must change the details of your order, please cancel the order and place a new one. If you require further assistance, send us a message at orders@gridmagazine.ph.

Do you implement hidden costs (e.g. VAT)?
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All items within our Store are VAT-inclusive. Shipping fees notwithstanding, there will be no additional costs to your order.

Can I reserve large orders and pay at a later day?
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Send us a message at orders@gridmagazine.ph to inquire about available stocks. If the items are available, we can hold them for you for up to fourteen (14) days. You must settle the full payment within that time, otherwise, your reservation will expire.